Field notes from shipping AI voice agents and automation for UK SMEs. Architecture, scripts, compliance, and the unglamorous details that make systems work in production.
The 5-minute first-response rule is real, but the published numbers hide where the time actually goes. A field guide for SMEs building inbound response systems.
Read guideWhy 99% extraction accuracy still fails in production, and the queue-and-confidence pattern that makes hybrid OCR genuinely usable for UK SMEs.
Read guideVoice agent quality at scale isn't about averages — it's about a weighted scorecard that catches the failure modes that lose deals. A field guide for SMEs running production voice AI.
Read guideVector search isn't always the right call. A field guide for UK SMEs deciding when pgvector earns its complexity and when Postgres LIKE wins.
Read guideA technically opinionated blueprint for shipping reliable voice agents — stack, latency budgets, call flows, failover, and QA.
Read guideA hands-on kit: call plans, turn-by-turn scripts, slotting, and instrumentation for outcome-driven booking.
Read guideProduction-tested AMD/VAD settings, heuristics, and QA for reliable voicemail detection in voice agents.
Read guideDesign inbound call flows that capture intent, qualify leads, and book instantly with AI + CRM.
Read guideOpinionated patterns for running compliant, high-response LinkedIn programs with automation guardrails.
Read guidePlain-English guidance for UK SMEs: PECR, GDPR lawful basis, consent, recording notices, and opt-outs.
Read guide30-minute audit. We map your stack, your constraints, and where AI will pay back fastest.
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